FAQ’s


Orders

Do you take custom orders?
It may be possible to customise your item for you. If you would like a customisation please contact me before placing your order by filling out the form here or emailing kat@lostmarblesco.com

How long will it take to process my order, bitch?
All orders are processed in 1-2 working days from the date the order is placed. However this may increase to 2-3 working days during busy periods such as Christmas and Valentines.

How is my order packaged?
Cards include a 100% recycled brown envelope and are packaged in strong cellophane bags for protection. Other items are also packaged in cellophane and/or bubble wrap. Orders are then shipped in hard back envelopes, larger orders may be shipped in bigger packages or cardboard boxes.

Delivery

When will my order arrive?
Orders made in the UK are sent out by 1st Class post and should arrive on your doorstep in 1-2 working days from dispatch.

For those of you lovely lot that are in Europe, orders may take up to 5 working days following dispatch.

For everybody else please allow up to 14 working days to receive your order, and even more during busy periods like Christmas!

Why do I have to pay more for Tracking?
Unfortunately in the UK our normal postal service for both inland and international post doesn’t automatically include tracking. Please upgrade to Signed for or International Tracked at checkout to get a tracking number.

Oops! I entered the wrong shipping address at checkout.
No worries! Just contact me as soon as possible by filling in the form here or emailing kat@lostmarblesco.com and quoting your order number. If your order has already been shipped I’m afraid there will be little that can be done.

Can you send my card directly to the recipient like my own personal postal service?
Hell yeah I can. Enter your recipient’s address as the shipping address at checkout and leave a note with any custom text you would like handwritten in the card. Please note the text will not be digitally printed and I reserve the right to refuse requests that contain huge messages!

Where’s my order at?
Sometimes, mail gets lost. If you have not received your order within 14 days of the given dispatch date please let me know by filling in the form here or sending me a message at kat@lostmarblesco.com

That’s not what I ordered, mofo!
We all make mistakes sometimes especially during busy periods. Please let me know straightaway if you have received the wrong order and I will send out the correct item/s. Fill in the form here or email me at kat@lostmarblesco.com including your order number and an image of the mistaken item, if possible.

Returns

How do I return an order?
I aim to please! However if you change your mind for any reason, I’m happy to refund or exchange any unsuitable items in perfect condition within 28 days of purchase. Please get in touch by using the form here or emailing kat@lostmarblesco.com including your order number in your message.

Please note you will be required to pay return shipping and your refund will be processed upon receipt of goods.

Wholesale

How can I make a wholesale order?
I’m always on the look out for opening wholesale accounts with new customers. Please fill in the form here or email me at kat@lostmarblesco.com

Website Feedback

The website is broken!
If you are having troubles making your order please let me know! Fill in the form here or email kat@lostmarblesco.com

I found a boo boo on a webpage
If you notice any website errors please help me out by letting me know! Message me by filling in the form or emailing kat@lostmarblesco.com

My question isn’t on this page, mofo!
For any other enquiries please fill in the contact form or holla at me: kat@lostmarblesco.com