Legal Bits


Security Stuff

Your Account and Password
To access your stored, you will need to input your account and password details (login details). You’re responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, please contact me here or by emailing kat@lostmarblesco.com.

Payment
Currently order payment is made via Paypal only. Paypal is one of the most secure online payment systems in the world.

Privacy Stuff
This Privacy Policy governs the manner in which Lost Marbles Co collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.lostmarblesco.com website (“Site”). This privacy policy applies to the webiste and all products and services offered by Lost Marbles Co.

Personal identification information
Personal information may be collected from Users in a variety of ways, including, but not limited to, when Users visit the Site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources made available on the Site. Users may be asked for, as appropriate, name, email address, mailing address, credit card information. Users may, however, visit the Site anonymously. Personal identification information will be collected from Users only if they voluntarily submit such information. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information
Non-personal identification information about Users may be collected whenever they interact with the Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users’ means of connection to the Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies
The Site may use “cookies” to enhance User experience. The user’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The user may choose to set their web browser to refuse cookies, or to alert when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How collection information may be used
Lost Marbles Co may collect and use Users’ personal information for the following purposes:

– To improve customer service
Information provided helps me respond to your customer service requests and support needs more efficiently.

– To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. This information is not shared with outside parties except to the extent necessary to provide the service.

– To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive such as through the newsletter.

– To send the email newsletter
If you have signed up to receive an email newsletter your email address and information will be used to receive the newsletter. If at any time the User would like to unsubscribe from receiving future emails, unsubscribe instructions are included at the bottom of each newsletter.

How your information is protected
I adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on the Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information
I do not sell, trade, or rent Users’ personal identification information to others.

Changes to this privacy policy
Lost Marbles Co has the discretion to update this privacy policy at any time. If this happens, a notification will be posted on the main page of the Site, and the updated date at the bottom of the page will be revised. Users are encouraged to frequently check this page for any changes to stay informed. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use the Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Get in touch
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact me here or by emailing kat@lostmarblesco.com

Complaints
Hopefully you will be happy with your order and the service you receive! But if you do want to make a complaint please contact me at any time of day or night by filling in the form here or emailing kat@lostmarblesco.com and I will do my best to make it right.

If I can’t resolve your complaint (these situations are very rare), I will work with The Consumer Ombudsman who will independently review your case and come up with a fair resolution.

If you have any problems or enquiries about legal stuff please contact me here or by emailing kat@lostmarblesco.com